27
2019
-
03
Customer service
1. Pre-sales service:
1.1. Select the generator set correctly;
1.2. Installation suggestions and technical information;
1.3. Meet the user's special design.
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2. In-sale service:
2.1. Installation and use of technical support;
2.2. Installation and commissioning;
2.3. Installation evaluation.
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3. After-sales service:
3.1. Technical training;
3.2. Three-guarantees repair;
3.3. Repair parts;
3.4. User training;
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4. Lifelong service:
4.1. Maintenance services;
4.2. Technical advice;
4.3. Accessories supply.
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5. Three guarantees of products:
5.1. Provide free installation instructions according to user requirements;
5.2. After the unit is installed, provide users with a free installation guide and training and debugging;
5.3. Provide three-guaantees repair service to users according to the three guarantees regulations.
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