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Customer service hotline
13502151368
Customer service team:
在线客服
Service time:
8:30 - 17:30

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CUSTOMER SERVICE

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Customer service

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[Abstract]:
Pre-sales service: 1.1. Correct selection of generator sets; 1.2. Installation recommendations and technical information; 1.3. Meet the user's special design. 2. In-sale service: 2.1. Installation and use of technical support; 2.2. Installation and commissioning; 2.3. Installation evaluation. 3. After-sales service: 3.1. Technical training; 3.2. Three guarantees maintenance; 3.3. Repair parts; 3.4. User training; 4. Life-long service: 4.1. Maintenance service; 4.2. Technical consultation; 4.3. 5. Three guarantees of products: 5.1. Provide free installation instructions according to user requirements; 5.2. Unit installation completed.

Customer service

 

1. Pre-sales service:
1.1. Select the generator set correctly;
1.2. Installation suggestions and technical information;
1.3. Meet the user's special design.
Customer service
 
2. In-sale service:
2.1. Installation and use of technical support;
2.2. Installation and commissioning;
2.3. Installation evaluation.
Customer service
 
3. After-sales service:
3.1. Technical training;
3.2. Three-guarantees repair;
3.3. Repair parts;
3.4. User training;
Customer service
 
4. Lifelong service:
4.1. Maintenance services;
4.2. Technical advice;
4.3. Accessories supply.
Customer service
 
5. Three guarantees of products:
5.1. Provide free installation instructions according to user requirements;
5.2. After the unit is installed, provide users with a free installation guide and training and debugging;
5.3. Provide three-guaantees repair service to users according to the three guarantees regulations.
 

 

Customer service